Shipping policy

Shipping Policy

All estimates below are in business days and start when your order ships, not at the time of purchase.

Order Processing

Pre-orders (placed before September 15, 2026): every pre-order ships from September 15, 2026, in the order it was placed.

After that, orders are processed and shipped within 2–5 business days (excluding weekends and holidays). During drops and sale periods, processing may take a little longer. You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Rates & Delivery

Canada

  • FREE standard shipping on orders of $99 CAD or more (order value counted after any discount code)
  • Flat $9.99 Standard shipping on orders under $99 (est. 3–7 business days)

United States

  • FREE standard shipping on orders of $99 USD or more (order value counted after any discount code)
  • Flat $17.99 CAD (about US$14, converted at checkout) Standard shipping on orders under $99 USD (est. 6–10 business days)
  • US prices include import duties — nothing to pay on delivery

Rest of World

  • FREE standard shipping on orders of $99 USD or more (counted after any discount code) to our main destinations (UK, EU, Australia, NZ, Japan, and more)
  • All other countries and orders under the threshold: rates calculated at checkout based on destination and weight
  • Estimated 8–27 business days depending on country and customs clearance

Tracking

Once your order ships, you'll receive a tracking number by email. Tracking can take 24–48 hours to start updating.

Customs, Duties & Import Taxes

United States: import duties are included in our US prices and prepaid by us — you pay nothing on delivery.

Other countries: orders may be subject to import duties, taxes, and customs fees set by the destination country. These charges are not included in your order total or shipping fee and are the responsibility of the recipient. We are required to declare the full value of all shipments. If a package is refused due to unpaid duties, any return shipping and fees may be deducted from your refund.

Lost, Delayed, or Damaged Shipments

Until your parcel reaches you, it is our responsibility — if it is lost or damaged in transit we replace it or refund you. There is nothing to add at checkout and no carrier claim for you to file; we handle that side of it.

Report damaged shipments within 7 days of delivery and lost packages within 45 days of the order date — 90 days outside Canada and the US, where customs clearance alone can run past the 45th day — by emailing info@hypeheavenstudios.com with your order number and photos where applicable. Wrong items, manufacturing defects, and anything that's our fault are always covered in full.

If tracking shows delivered but the parcel isn't there, check with your building and your neighbours first, then email us within 7 days of the delivery scan. Theft after delivery sits outside what any carrier covers, but we'll replace one parcel per customer every 12 months — see our Return & Refund Policy.

Shipping Address

Please double-check your shipping details at checkout — we're unable to take responsibility for orders shipped to an incorrect or incomplete address, or for delays caused by carriers. If you spot an address mistake, email us right away and we'll fix it if the order hasn't shipped.

Contact

For all shipping inquiries:
Email: info@hypeheavenstudios.com