FAQ

Our tees are unisex — one size run, cut with an oversized fit. Take your usual size for the intended drape. If you prefer a closer fit, take one size down. Garment measurements are on the Size Guide.

8.2 oz (280 GSM), 100% combed cotton jersey — side-seamed, double-needle hems, taped shoulder seams, under 6% shrinkage. Built to hold its shape wash after wash.

Drops are limited runs, and once a run is gone it's gone. Drops like Evolution are released in small batches. Sign up to the email list for drop alerts.

Only drops are limited. Once a drop run sells out, that run is done and we don't promise restocks, so if a drop piece speaks to you, don't wait.

Canada. Canadian customers pay no import fees and no border pickups. Pre-orders placed before Sep 15 all ship from Sep 15. After that, orders ship within 2–5 business days with tracking across Canada and the US.

Canada: free over $99, flat $9.99 under. The $99 is counted after any discount code, so a code that takes an order under $99 means standard shipping applies. US: free over $99 USD, standard $17.99 CAD (about US$14, converted at checkout) under — and US prices already include import duties, so there's nothing to pay at the door. International: free over $99 USD to our main destinations, calculated rates elsewhere; local import taxes may apply on delivery. Full details in our Shipping Policy.

Start a return here: 14 days from delivery for a full refund to your original payment method, on unworn, tagged items. Free return label in Canada. In the US, ship it back tracked or take our prepaid label for US$10 off your refund. Elsewhere you post it back tracked. See the Return Policy for details.

Wash inside out, machine wash cold, do not bleach, tumble dry low, do not dry clean. If you must iron, iron inside out on low and never on the print.

Our caps are adjustable snapbacks — one size fits most.

Join the list and open one of three gates. It opens on 10% off or free shipping — every gate wins something. The 10% is off anything in the store; free shipping applies to your first order. We email you a personal one-time code, plus drop alerts.

It’s on us. Until your parcel reaches you it’s our responsibility — if it’s lost or damaged on the way, email us with your order number and we’ll replace it or refund you. There’s nothing to add at checkout and no carrier claim for you to file.

If tracking says delivered but it isn’t there, check with your building and your neighbours first, then email us within 7 days — theft after delivery sits outside what carriers cover, but we’ll replace one parcel per customer every 12 months.

Send us a message or email info@hypeheavenstudios.com — we typically reply within 24–48 hours, Monday to Friday. Include your order number if it's about an order.